FAQ's
Payment methods
We accept: Visa, Mastercard, American Express, Discover, Google Pay, Apple Pay
Placing an order
All orders must be placed through our online website platform.
Shipping
At Lux Art, all orders are custom-made by hand. Please allow 2-3 weeks for our artisans to handcraft your order. Some orders may be completed sooner and will ship when ready.
Shipping times and fees are separate and will vary based on the size and weight of the product/order and the region/location for delivery.
Leadtime
All orders are custom-made. Please allow 2 weeks for delivery. Some orders/products may ship sooner.
Products/Images
All product Dimensions and Images are for general uses only and may vary in size, color, and products used to actual products shown.
Warranty
There are no warranties expressed or implied. Products should be placed in protected areas for lasting beauty.
- The performance of UV designated products will vary greatly depending on the climate and exposer of each individual application. Therefore, there are no warranties expressed or implied.
Returns
All orders are custom-made; therefore, most sales are final. For any product defects upon receipt, please send photos and explanation with 48 hours to file a claim. Shipping damage must be noted at time of receipt and handled directly with the freight company.
Privacy Policy
Your personal information is only used for processing your orders. It is never shared or used for any other purpose.
Trade accounts
To register for a trade account, please go to the (Account Registration Form.) Trade accounts are made available to professional organizations in residential, hospitality, and commercial trades. Including interior designers, architectural firms, and furniture/home furnishing businesses.
Minimum order
The minimum order to open a trade account is $500, not including freight. The first order must be prepaid by ACH or Wire Transfer before it will be put into production. All subsequent orders can be paid by credit card.
Trade Websites
Any use of our Name, Images, Likeness or Products, must be approved for use.
Including: websites, social media, and any/all marketing related initiatives.
International
We do ship internationally, with an approved Trade Account. A minimum order of $10,000 will apply to all international orders (outside of the contiguous 48 states), not including freight. All international orders must be prepaid by Wire Transfer before they will be put into production.
Drop Shipping
On a case-by-case basis, we will consider drop shipments for established trade accounts. Additional fees will apply.